Rivista

It was in France, more specifically in Paris and on the French Riviera, that the first palaces were built between the 19th and 20th centuries. They were designed to respond to the development of tourism, encouraged by the rise of the railroads, and to accommodate a wealthy, elitist clientele accustomed to being served by many domestics. 

Here are 4 anecdotes from the world of luxury hotels that have contributed to hospitality excellence :

First, it's undoubtedly thanks to César Ritz that we have personal bathrooms in our hotel rooms. Indeed, he insisted that every room had a private bathroom, a revolutionary innovation at a time when shared sanitary facilities were the norm. 

In the early days of luxury hotels, staff remuneration was largely dependent on tips, which formed an essential part of their income. Employees of these prestigious establishments often received modest basic salaries, with tips supplementing their remuneration. This practice was common in renowned hotels, where exceptional service was recognized and rewarded by the generosity of guests. This tradition of generous tipping continues today, reflecting the historical importance of service recognition. 

Another interesting fact is that the hotel trade was often passed down from father to son, creating family dynasties of hospitality professionals. This family tradition ensured not only the continuity of exceptional know-how, but also deep loyalty to the establishment. 

Finally, France didn't just build these hotels; it also invented the star rating of hotels based on various assessment criteria, thanks to a law passed in 1937. In 2009, another law was passed to create the "Palace" category, a distinction unique in the world, awarded to 5-star hotels presenting exceptional characteristics linked to their geographical location, historical, aesthetic or heritage interest, as well as the services offered. 

Luxury hotels of this era not only redefined standards of comfort and service, but also helped shape the image of iconic destinations. As the Ritz-Carlton tagline puts it, "we are ladies and gentlemen serving ladies and gentlemen", a quote that perfectly illustrates this commitment to exceptional service and refined hospitality. Today, luxury hotels transcend simple accommodation to offer an enveloping experience, where impeccable service and elegance are elevated to an art standard.